You want to get as many bookings as you can in the current travel climate. The last thing you want to do is frustrate a potential guest during the booking process so that they decide to take their business elsewhere. Here are a few of the big no-nos to avoid below:
- Making it difficult to find desired information – hotel guests want to know more than just the price. They want to see the room, know what time check-in and check-out are, see the restaurant menu, find out more about amenities, and the like. In fact, according to one survey, 87% of hotel guests report to want more access to further information before clicking the booking button.
- Making the customer repeat themselves – once someone types in information, they shouldn’t have to do it again. If you need details about the person confirmed, make it simple for them to look it over and click a button. Don’t make them type the same info over and over.
- Not offering enough choices – your consumers want to customize their experience. From selecting the room to adding on meals or excursions, you want guests to be able to create their own package. This can lead to bigger purchases and increased customer lifetime value, besides making the booking process more satisfying.
Keeping Customers Satisfied After Getting the Booking
A1 American has you covered once you get those coveted bookings. Our hospitality supplies create comfortable rooms, restaurants, fitness centers, and spas. Plus, we offer the essential care products you need to keep guests and staff safe. Call 833.205.2200 today to get in touch with a friendly A1 American representative who can help get your order started, or to learn more.