It is no secret that a staffing crisis is continuing to plague the hospitality industry. However, is the viewpoint of hoteliers perpetuating the situation? It may be a good time to review how you look at your staff. Do you view them as a labor pool that is often too shallow? Or do you view your team as the talent you have in your corner to help you deliver an exceptional experience to travelers?
A comparison shows why a hotel is more likely to hang onto talent and lose labor.
- Labor mindset – a labor mindset considers workers as assets. Their value is in accomplishing a set task. The needs of the labor are determined by an executive who may never have been in a laborer’s shoes and doesn’t know what a living wage or necessary benefits are for the modern-day working class. Laborers are often treated as being expendable or easily replaced, and so they may fill that role by just not showing up one day.
- Talent mindset – a talent mindset considers the staff as a team. The best players gain advantages. But everyone is rewarded well because you need every team member to play their best to succeed (which, in hotel terms, means providing a consistently excellent experience for guests). Talent sticks around and works hard to keep their position or even advance.
Doing Our Part to Help Improve Guest Experience
A1 American is also committed to seeing travelers have great experiences at American hotels. That’s we offer top-of-the-line hospitality products. We even have essential care products so you can protect your talent and your guests. Call 833.205.2200 to get in touch with an A1 American team member and learn more.