Travelers don’t get out as much as they once did or as often as they want to now. As a result, choosing a correct hotel choice is more important than ever. Guests want to have a great experience and that starts with the proper base of operations for the vacation. Here are a few essential things that travelers are going to check on before they make a decision:
- Your cancellation policy – the pandemic has made easy cancellation or last-minute changes a must for travelers. Without a flexible cancellation policy, you could be losing out on a large portion of your potential bookings.
- Your online reviews – you can’t control what people write, so your number one focus should be providing every guest with a stellar experience. Then, when you get a rare negative review, be sure to reply. You can simply say you are sorry they didn’t enjoy their experience and leave an email address to contact you directly.
- Check-in and Check-out – there are a few things that people are looking for. They want it to be contactless, and they want to be able to arrive later in the evening if they are delayed.
Of course, other factors will include things like your hotel location, pricing, and amenities to sway guests’ booking decisions.
Get Your Hotel Ready for Travelers
A1 American can help you to get ready to welcome back guests with high-quality supplies for the hospitality industry. We also offer the essential care products you need to keep your staff and travelers safe. Call 833.205.2200 to get in touch with a friendly A1 American representative and start your order today!